Last Updated: [03/06/2025] | Effective Immediately

1.   DEFINITIONS & INTERPRETATION

1.1  Services - Detailed Scope & Specifications

 Google Sites Development

 Included Services:

•  Custom design layout and visual branding

•  Content integration from client-provided materials

•  Basic on-page SEO optimization (meta titles, descriptions, headers)  Mobile-responsive design configuration

•  Basic contact forms and navigation setup

•  Integration with Google Analytics (if client provides account)  Up to 3 rounds of design revisions

•  Basic training on content management

 Explicitly Excluded:

•  Custom HTML/CSS coding beyond Google Sites capabilities  E-commerce functionality or payment gateway integration

•  Third-party plugin installations or custom app development

•  Advanced SEO services (link building, keyword research, technical SEO)  Ongoing maintenance beyond 30 days post-delivery

•  Integration with non-Google third-party services

•  Database development or complex interactive features

Content Writing Services

Included Services:

•  Blog posts (500-2000 words as specified)

•  Website copy (landing pages, about us, service descriptions)

•  Academic materials (essays, research summaries, study guides)  Social media content (captions, posts)

•  Press releases and business communications  Basic keyword optimization for SEO

•  Plagiarism checking via industry-standard tools  Up to 2 major revisions per piece

Quality Standards:

•  All content manually reviewed by qualified writers

•  AI tools may be utilized for initial drafting and research  Original content guaranteed (no direct copying)

•  Grammar and spell-check included

Client Responsibilities:

•  Provide clear briefs, target audience information  Supply relevant keywords, brand guidelines

•  Verify factual accuracy before publication

•  Obtain necessary permissions for cited materials

Online Reputation Management (ORM)

 Included Services:

•  Daily monitoring of Google My Business, Facebook, and specified review platforms  Professional response to negative reviews within 24-48 hours

•  Monthly reputation reports with analytics

•  Basic SEO optimization of positive content

•  Guidance on encouraging authentic positive reviews

•  Crisis communication strategy for major reputation issues  Social media monitoring (Facebook, Instagram, LinkedIn)

 Ethical Standards & Legal Compliance:

•  Strictly prohibits fake review generation or purchase  No illegal suppression tactics or fake positive reviews  Complies with India's Consumer Protection Act, 2019  Follows platform-specific community guidelines

•  Transparent reporting of all activities

 Limitations:

•  Cannot guarantee removal of legitimate negative reviews  Results depend on client's actual service quality

•  Some review platforms have limited response options

Data Entry & Digitization

  Included Services:

• • •  Manual entry from physical documents, handwritten notes, forms  Digital conversion to Excel, Google Sheets, Word, PDF formats  Basic data cleaning and formatting

    •  Quality assurance checks for accuracy

    •  Organized file structure and naming conventions  Data backup in multiple formats

 Accuracy Guarantee:

•  99.5% accuracy guaranteed for clearly legible materials

•  Illegible or damaged documents may incur additional verification fees  Client must approve final output before delivery

 Additional Fees May Apply For:

•  Handwritten text in languages other than Hindi/English  Damaged or extremely poor-quality source materials

•  Complex formatting requirements  Rush delivery (under 48 hours)

Education Services

Free Resources:

•  Educational PowerPoint presentations  Study blogs and informational articles  Basic templates and worksheets

•  General academic guidance

Paid Custom Services:

•  Personalized test papers and question banks

•  Comprehensive study guides and course materials  Assignment assistance and tutoring content

•  Educational video scripts and presentations  Curriculum development for institutions

1.2  Parties - Detailed Roles & Responsibilities

Company (MAHSUA)

• • Legal Structure: Sole proprietorship operated by [Shivam Kushwaha]

  •  Registration Details:

    • •  Business registration number: [If applicable]

      •  Not registered under GST (turnover below threshold)

      •  All transactions conducted in INR unless explicitly agreed otherwise

  •  Business Address: [mahusa(517), Raipur Karchuliyan, Near Shri Aurobindo Bal Vidya Mandir High School, Madhya Pradesh, 486114, India]

  •  Primary Contact: [+91 9752107808 || mahsuaindia@gmail.com]

  •  Operating Hours: Monday-Saturday, 9 AM - 6 PM IST

  •  Response Time: 24-48 hours for all communications.

Client Definition & Requirements

• • Individual Clients: Must be 18+ years of age with valid government ID

  • Business Clients: Must provide valid business registration documents

  • Required Information:

    • •  Complete contact details (phone, email, address)  Tax identification numbers (if applicable)

      •  Authorized representative details for businesses  Payment method verification

  • Client Obligations:

    • •  Maintain accurate and updated contact information

      •  Respond to communications within reasonable timeframes  Provide necessary authorizations and approvals

1.3  Deliverables - Comprehensive Specifications

Delivery Standards

• •  Digital Deliverables: Provided via secure cloud storage (Google Drive/Dropbox)

  •  Physical Deliverables: Courier service with tracking (costs additional)

  •  File Formats: Industry-standard formats (PDF, DOCX, XLSX, JPG/PNG)

  •  Quality Assurance: All deliverables tested before delivery

  •  Documentation: Comprehensive handover documentation provided

Post-Delivery Support

• •  30-Day Warranty: Free bug fixes and minor adjustments

  •  Training: Basic usage training included for digital products

  •  Support Response: 48-hour response time for post-delivery queries

  •  Extended Support: Available at additional cost beyond 30 days

Third-Party Dependencies

• Google Services: Subject to Google's Terms of Service

• Social Media Platforms: Subject to respective platform policies

• Analytics Tools: Client responsible for account setup and access 

• Payment Processors: Subject to PayPal/Wise/banking terms

2.   PAYMENT TERMS - Comprehensive Financial Framework

2.1  Detailed Pricing Structure

Domestic Clients (India)

  Currency: All fees quoted and payable in Indian Rupees (INR) 

 GST Status: No GST charged (sole proprietor below threshold)  

 Payment Methods:

• Bank transfer (NEFT/RTGS/IMPS) - Preferred  

• UPI payments (GPay, PhonePe, Paytm, etc.)

• Cash payments (for local clients, projects under ₹10,000)  

• Cheques (only for established business clients)

Bank Details: [Provide complete bank account information]

International Clients

  Currency Options: USD, EUR, GBP (as per mutual agreement)

 Payment Platforms:

•  PayPal (client bears 4.4% + fixed fee)

•  Wise (formerly TransferWise) - preferred for lower fees  Direct bank transfer (for amounts above $500)

Exchange Rate: Fixed at the time of quotation for 15 days

Additional Costs: All transaction fees, currency conversion charges borne by client

2.2  Comprehensive Payment Schedule

Project Value Tiers

•  Micro Projects (Under 2,500): 100% advance payment required

•  Small Projects (2,500 - 5,000): 50% advance, 50% on delivery

•  Medium Projects (5,001 - 25,000): 40% advance, 60% on delivery

•  Large Projects (Above 25,000): 30% advance, 40% at milestone, 30% on delivery

Milestone-Based Payments (Large Projects)

•  Phase 1: Project initiation and planning (30%)

•  Phase 2: 50% completion and client review (40%)

•  Phase 3: Final delivery and handover (30%)

•  Timeline: Each phase payment due within 3 business days of invoice

 Advance Payment Terms

Non-Refundable Conditions:

•  If client cancels after work has commenced

•  If client provides false information affecting project scope  If client violates terms requiring project termination

Refundable Conditions:

•  If MAHSUA fails to initiate work within agreed timeline  If MAHSUA unilaterally cancels without cause

•  If service proves technically unfeasible (full refund)

2.3  Late Payment Policy - Detailed Framework

Grace Period & Notices

•  Day 1-5: Gentle reminder via email/SMS

•  Day 6-10: Formal notice with interest calculation

•  Day 11-15: Final notice with service suspension warning

•  Day 16+: Service suspension and legal action initiation

Interest & Penalties

•  Interest Rate: 2% per month (24% annually) on overdue amounts

•  Maximum Interest: Capped at 18% annually as per Indian usury laws

•  Calculation: Simple interest on principal amount only

•  Compounding: No compound interest charged

Service Suspension Process

•  Automatic Triggers: Invoices overdue by 15+ days

•  Suspension Scope: All active projects and support services

•  Data Access: Client data secured but not accessible during suspension

•  Reactivation: Immediate upon payment of full outstanding amount plus interest

Collection Procedures

•  Internal Collection: First 30 days post-due date

•  External Agency: After 30 days (client bears collection costs)

•  Legal Action: After 60 days (client liable for legal fees)

•  Credit Reporting: Overdue accounts may be reported to credit bureaus

2.4  Comprehensive Refund Policy

Full Refund Scenarios (100%)

• •  Service not rendered due to MAHSUA's technical inability

  •  MAHSUA fails to commence work within agreed timeline without cause  Major technical defects rendering deliverable completely unusable

  •  MAHSUA violates contract terms resulting in non-delivery  Service proves legally or technically impossible to deliver

Partial Refund Scenarios (Pro-Rata)

•  50-75% Refund: Major defects affecting core functionality, unresolved within 15 days

•  25-50% Refund: Minor defects affecting limited functionality

•  10-25% Refund: Delays caused by MAHSUA exceeding agreed timeline by 100%

No Refund Scenarios

•  Subjective Dissatisfaction: "Didn't like the design/content" without technical issues

•  Client-Caused Delays: Late feedback, incomplete materials, scope changes

•  Change of Requirements: Client modifying requirements post-commencement

•  Market Changes: External factors affecting relevance (algorithm updates, platform changes)

•  Third-Party Issues: Problems with platforms beyond MAHSUA's control

Refund Processing

•  Timeline: 15-30 business days from approval

•  Method: Same payment method as original transaction

•  Deductions: Transaction fees, currency conversion costs (if applicable)

•  Documentation: Detailed refund statement provided

3.   CLIENT OBLIGATIONS - Detailed Responsibilities Framework

3.1  Information Accuracy & Completeness

Business Information Requirements

•  Google My Business: Exact business name, address, phone, hours, categories  

•  Legal Documents: Business registration, tax IDs, authorized signatory details  

• Brand Assets: Logos, color schemes, fonts, brand guidelines

•  Target Audience: Demographics, preferences, market positioning

•  Competitors: Key competitors for reference and differentiation

Technical Requirements

•  Website Content: Text, images, videos in required formats and resolutions

•  Passwords/Access: Admin credentials for relevant platforms and tools

•  Domain/Hosting: Access to domain registrar and hosting accounts  

• Analytics: Google Analytics, Search Console, social media insights  

• Email Access: Business email for verification and communication

Source Material Standards

• •  Digital Files: High resolution, editable formats preferred

  •  Physical Documents: Clean, legible, complete pages

  •  Handwritten Materials: Clear writing, proper lighting for scanning

  •  Multilingual Content: Translation requirements clearly specified

  •  Copyright Clearance: All materials must be owned or properly licensed

3.2  Legal Compliance & Prohibited Activities

Reputation Management Ethics

Prohibited Practices:

•  Creating fake customer profiles or identities

•  Purchasing positive reviews from third-party services  Posting fake negative reviews about competitors

•  Manipulating review ratings through artificial means  Incentivizing reviews with inappropriate rewards

 Legal Violations:

•  Violates Consumer Protection Act, 2019 (India)  Platform terms of service violations

•  False advertising and misleading practices  Defamation and character assassination

Content Compliance

 Copyright Restrictions:

•  No copyrighted content without proper licensing

•  Attribution required for creative commons materials  Original content creation preferred

•  Plagiarism detection mandatory for all written content

 Legal Content Standards:

•  No defamatory or libelous statements  Compliance with advertising standards

•  Industry-specific regulatory compliance

•  Privacy policy and terms of service inclusion

Consequences of Violations

 Immediate Actions:

•  Project termination without refund of advance payments  Suspension of all ongoing services

•  Reporting to relevant authorities if legally required  Cooperation with platform investigations

 Legal Ramifications:

•  Client fully liable for legal consequences

•  MAHSUA reserves right to pursue damages

•  Client must indemnify MAHSUA against third-party claims

3.3  Data Management & Security Obligations

Backup Responsibilities

•  Original Documents: Client must retain all source materials

•  Digital Backups: Client responsible for backing up delivered files

•  Password Security: Client must secure all provided access credentials

•  Data Loss: MAHSUA not liable for client's data loss or corruption

Confidentiality Requirements

•  Business Information: Client must identify confidential materials upfront

•  Non-Disclosure: Reasonable confidentiality measures implemented

•  Data Sharing: Client consent required for any data sharing

•  Privacy Compliance: Client must comply with applicable privacy laws

Communication Protocols

•  Response Times: Client must respond to queries within 72 hours during business days

•  Authorized Contacts: Designated points of contact for different aspects

•  Change Requests: All modifications must be in writing via email

•  Approval Process: Clear approval hierarchy for business clients

4.   INTELLECTUAL PROPERTY - Comprehensive IP Framework

4.1  Ownership Transfer & Rights

Upon Full Payment Completion

Complete Ownership Transfer:

•  Full copyright ownership of all custom-created content  Exclusive rights to website designs and layouts

•  All written materials, graphics, and multimedia content

•  Rights to modify, distribute, and commercialize deliverables  Source files and editable versions where applicable

Payment-Dependent Rights

Partial Payment Status:

•  MAHSUA retains full ownership of all work-in-progress  Client has no rights to use incomplete deliverables

•  No transfer of any intellectual property rights

•  Client cannot claim any portion of work until full payment

License Grants

• • Third-Party Elements: Client receives appropriate licenses for stock images, fonts, plugins used

  • Platform Dependencies: Rights subject to third-party platform terms (Google Sites, social media)

  • Ongoing Licenses: Subscription-based elements require continued payments by client

4.2  Company Intellectual Property

Retained MAHSUA Rights

•  Methodologies: Proprietary processes, workflows, and techniques

•  Templates: Base templates, frameworks, and standardized components

•  Tools: Custom tools, scripts, and automation systems

•  Know-How: Industry expertise, best practices, and trade secrets

•  Brand Elements: MAHSUA branding, logos, and marketing materials

Case Study & Portfolio Rights

• Default Permission: MAHSUA may use completed projects for portfolio and marketing

• Anonymization: Client details anonymized unless permission granted

• Opt-Out Process: Client may request exclusion from case studies via written notice

• Timeline: Opt-out requests honored within 30 days

• Marketing Use: General project types and results may be referenced in marketing

Derivative Works

•  Future Projects: MAHSUA may create similar solutions for other clients

•  Improvements: Enhancements developed during project become MAHSUA property

•  Generic Elements: Non-client-specific elements remain MAHSUA property

4.3  AI-Generated Content Policies

AI Tool Usage Disclosure

•  Tools Utilized: ChatGPT, Jasper, Grammarly, and other AI writing assistants

•  Usage Scope: Initial drafting, research assistance, grammar checking, idea generation

•  Human Oversight: All AI-generated content reviewed and edited by qualified humans

•  Quality Assurance: Multiple review stages to ensure accuracy and relevance

Client Responsibilities for AI Content

•  Accuracy Verification: Client must verify all facts, figures, and claims before publication

•  Brand Compliance: Ensure AI-generated content aligns with brand voice and values

•  Legal Review: Client responsible for legal compliance of all content

•  Attribution: Client must handle any required attributions or citations

AI Content Limitations

•  No Guarantees: AI content may contain inaccuracies or biases

•  Platform Policies: Client must ensure compliance with platform AI content policies

•  Copyright Considerations: AI-generated content may have limited copyright protection

•  Originality: While checked for plagiarism, AI content may inadvertently match existing content

5.   LIABILITY & DISCLAIMERS - Comprehensive Risk Framework

5.1  Service-Specific Disclaimers

SEO & Digital Marketing

No Result Guarantees:

•  Search engine rankings depend on numerous external factors  Algorithm changes may affect previously achieved results

•  Competitor activities may impact relative performance

•  Timeline for results varies significantly by industry and competition

Factors Beyond Control:

•  Google algorithm updates and policy changes

•  Industry competition levels and budget requirements

•  Client website technical issues and loading speeds  Quality and relevance of client's products/services

Online Reputation Management

 Realistic Expectations:

•  Cannot guarantee removal of legitimate negative reviews  Response effectiveness depends on reviewer engagement

•  Some platforms have limited response and management options  Results directly correlated with actual customer service quality

 Platform Dependencies:

•  Subject to review platform policies and changes

•  Platform outages or policy changes may affect service delivery  New platforms may require additional setup and learning time

Website Development & Uptime

 Platform Dependencies:

•  Google Sites uptime depends on Google's infrastructure  Third-party integrations subject to their availability

•  Browser compatibility varies and updates may cause issues

 Performance Variables:

•  Loading speed affected by content size and internet connectivity  Mobile responsiveness may vary across different devices

•  Search engine indexing timeline beyond MAHSUA control

5.2  Liability Limitations & Caps

Maximum Liability Framework

•  Primary Cap: Total liability limited to 100% of project fees paid

•   Calculation Example: Project fee ₹20,000 = Maximum liability ₹20,000

•  Multiple Projects: Liability calculated separately for each distinct project

•  Time Limitation: Claims must be made within 6 months of project completion

Types of Covered Damages

•  Direct Damages: Actual monetary losses directly caused by service defects

•  Opportunity Costs: Limited to documented loss of specific business opportunities

•  Corrective Costs: Reasonable costs to fix or replace defective deliverables

Excluded Damages

•  Consequential Damages: Loss of profits, business interruption, loss of goodwill

•  Punitive Damages: Penalties or punishment-based damages

•  Speculative Damages: Potential future losses or hypothetical scenarios

•  Third-Party Claims: Damages claimed by client's customers or partners

5.3  Complete Liability Exclusions

Client Misuse & Violations

•  Illegal Activities: Client using deliverables for illegal purposes

•  Platform Violations: Client violating third-party platform terms of service

•  Copyright Infringement: Client adding copyrighted content without permission

•  Spam & Abuse: Client using services for spam or abusive practices

Force Majeure Events

•  Natural Disasters: Earthquakes, floods, cyclones, pandemics

•  Government Actions: New regulations, internet shutdowns, licensing changes

•  Technical Infrastructure: Internet service provider failures, power outages

•  Third-Party Failures: Platform shutdowns, service discontinuations

External Dependencies

•  Third-Party Services: Google, Facebook, PayPal, hosting providers  

• Market Conditions: Economic downturns affecting client's business  

• Competitive Landscape: New competitors or market disruptions

•  Technology Changes: Platform updates, browser changes, mobile OS updates

Client-Provided Materials

•  Accuracy: Information provided by client being incorrect or outdated

•  Legality: Client materials violating laws or third-party rights

•  Quality: Poor quality source materials affecting final output

•  Completeness: Missing information affecting project scope and timeline

6.   TERMINATION - Comprehensive Exit Framework

6.1  Termination by MAHSUA

Immediate Termination Grounds

 Payment Default:

• Non-payment of invoices for 15+ calendar days after due date  

• Bounced checks or failed payment attempts (after 2 attempts)  

• Dispute of legitimate charges without valid basis

 Legal & Ethical Violations:

• Client engaging in illegal activities using MAHSUA services  

• Requesting fake reviews or other prohibited ORM practices

• Providing false information that materially affects project scope  

• Harassment or abusive behavior toward MAHSUA staff

Termination with Notice (7 days)

•  Scope Creep: Repeated requests beyond agreed project scope

•  Communication Issues: Consistent failure to respond to communications

•  Technical Impossibility: Project requirements becoming technically unfeasible

•  Platform Policy Changes: Third-party platforms making services impossible

Termination Process & Effects

•  Notice Method: Email notification to client's registered email address

•  Work Stoppage: All active work halted immediately upon notice

•  Data Access: Client access to work-in-progress suspended

•  Outstanding Payments: All pending invoices become immediately due

•  Transition Period: 15 days for client to download accessible completed work

6.2  Termination by Client

Standard Termination Process

•  Notice Required: 15 business days written notice via email

•  Notice Contents: Reason for termination, desired effective date, handover requirements

•  Ongoing Work: Client must specify handling of work-in-progress

•  Final Payment: All completed work and outstanding invoices due within 7 days

Early Termination Scenarios

•  Convenience Termination: Client may terminate at any time with proper notice

•  Performance Issues: If MAHSUA fails to meet agreed timelines or quality standards

•  Business Changes: Client's business circumstances making services unnecessary

•  Budget Constraints: Client's financial situation requiring service discontinuation

Client Termination Obligations

•  Payment for Completed Work: Pro-rated payment for all work completed to termination date

•  Data Export Fees:

  • •  Digital data extraction and formatting: ₹1,500

    •  Physical document return and organization: ₹5,000

    •  Rush data export (under 48 hours): Additional 50% surcharge

•  Account Closures: Client must handle closing of shared accounts and access credentials

6.3  Post-Termination Procedures

Data Handling & Return

•  Completed Work: Client receives all paid-for completed deliverables

•  Work-in-Progress: Returned only if termination not due to client default

•  Source Materials: All client-provided materials returned within 30 days

•  Data Destruction: MAHSUA data copies destroyed within 90 days post-termination

Transition Support

•  Documentation: Handover documentation for all completed work

•  Access Transfer: Assistance transferring accounts and credentials

•  Recommendations: Referrals to other service providers if requested

•  Knowledge Transfer: Brief consultation on maintaining completed work

Outstanding Obligations

• • Final Invoicing: All charges calculated and invoiced within 15 days

  • Confidentiality: Ongoing confidentiality obligations remain in effect

  • Non-Disparagement: Neither party may publicly disparage the other

  • Reference Permissions: Portfolio usage permissions remain unless explicitly revoked

7.   DISPUTE RESOLUTION - Structured Resolution Framework

7.1  Mandatory Negotiation Phase

Initial Dispute Notification

•  Contact Method: Email to legal@mahsua.com with "DISPUTE" in subject line

•  Required Information:

  • • •  Detailed description of the dispute

      •  Relevant project details and timeline  

      • Desired resolution outcome

      •  Supporting documentation or evidence

•  Response Timeline: MAHSUA will acknowledge within 48 hours and respond with position within 7 days

Good Faith Negotiation Process

•  Timeline: 30 calendar days from initial dispute notification

•  Communication: Structured email exchanges with clear proposals and counter-proposals  

• Documentation: All negotiation communications retained for potential future proceedings  

• Resolution Authority: Senior management involvement required for settlements above ₹25,000

Negotiation Outcomes

•  Full Resolution: Written settlement agreement signed by both parties

•  Partial Resolution: Agreement on some issues, escalation of remaining disputes

•  No Resolution: Formal documentation of positions for next phase

7.2  Mediation Process

Mediation Initiation

•  Trigger: Failure to resolve through negotiation within 30 days

•  Mediator Selection: Neutral mediator agreed upon by both parties within 7 days

•  Location: [Your City, State] unless both parties agree to virtual mediation

•  Cost Sharing: Mediation costs split equally between parties

Mediation Framework

• Timeline: Mediation session scheduled within 30 days of mediator selection 

• Duration: Full day session with additional sessions if both parties agree 

• Confidentiality: All mediation communications confidential and inadmissible in court

• Authority: Both parties must have settlement authority present or immediately available

Mediation Outcomes

•  Binding Settlement: Written agreement enforceable as contract

•  Partial Settlement: Reduction of issues for potential litigation

•  Mediation Failure: Formal certification allowing litigation to proceed

7.3  Legal Action Framework

Jurisdiction & Venue

 Exclusive Jurisdiction: Courts of [Your City, State] have exclusive jurisdiction

 Applicable Law: Indian law governs all disputes and contract interpretation

 Venue: All legal proceedings must be filed in [Your City, State]

 Service of Process: Proper service required per applicable civil procedure rules

Limitation Periods

 Contract Claims: 3 years from breach or discovery of breach

 Payment Disputes: 3 years from invoice due date

 IP Claims: 3 years from discovery of infringement

 Negligence Claims: 2 years from discovery of damages

Legal Costs & Attorney Fees

 Prevailing Party: Winner may recover reasonable attorney fees and court costs

 Fee Calculation: Actual fees incurred, subject to court approval

 Security for Costs: Court may require security for defendant's costs

  Small Claims: Disputes under ₹20,000 may be filed in small claims court

7.4  Alternative Dispute Resolution Options

Arbitration (Optional)

•  Mutual Agreement: Only if both parties specifically agree to arbitration

•  Arbitrator Selection: Single arbitrator selected from approved panel

•  Rules: Arbitration conducted under Indian Arbitration and Conciliation Act, 2015

•  Award: Final and binding, limited appeal rights

Expert Determination

• Technical Disputes: Complex technical issues may be referred to industry experts  

• Expert Selection: Mutually agreed upon expert with relevant industry experience  

• Binding Decision: Expert's determination final on technical matters

• Cost Allocation: Determined by expert based on merit of each party's position

8.   TERMS UPDATES & MODIFICATION FRAMEWORK

8.1  Update Notification Process

Advance Notice Requirements

•  Major Changes: 30 days advance notice for material changes affecting rights, obligations, or pricing

•  Minor Changes: 15 days notice for clarifications, contact updates, or procedural changes  

• Emergency Changes: 24-48 hours for changes required by law or platform policy updates  

• Notification Methods: Email to registered address + SMS to registered mobile number

Change Categories

 Material Changes:

•  Pricing structure modifications  Service scope alterations

•  Payment terms changes

•  Liability cap adjustments

•  Dispute resolution procedure changes

 Non-Material Changes:

•  Contact information updates

•  Clarification of existing terms

•  Additional examples or explanations

•  Formatting and organizational improvements

8.2  Client Response Options

Acceptance Process

•  Automatic Acceptance: Continued use of services after effective date constitutes acceptance

•  Express Acceptance: Client may email acceptance for immediate effect

•  Negotiation Option: Client may request discussion of specific changes within notice period

Rejection & Termination Rights

•  Termination Window: 7 business days from material change notification to terminate without penalty

•  Final Invoice: Client responsible only for work completed up to termination date

•  Grandfathering: Existing projects may continue under old terms until completion (mutual agreement)

•  Refund Rights: Unused advance payments refunded if termination due to material changes

8.3  Implementation Timeline

Effective Date Management

• New Projects: New terms apply to all projects commenced after effective date 

• Ongoing Projects: Existing projects continue under original terms unless both parties agree

• Hybrid Approach: Some changes may apply immediately to all clients (legal compliance changes)

Version Control

•  Version Dating: All versions clearly dated and archived

•  Change Log: Summary of changes provided with each update

•  Historical Access: Previous versions available upon request for reference 

9.   CONTACT & GRIEVANCE HANDLING

9.1  Official Contact Information

Legal & Dispute Matters

• • Email: legal@mahsua.com

  •  Subject Line Format: [LEGAL - Project ID - Issue Type]

  •  Response Time: 48 hours for acknowledgment, 7 days for substantive response

  •  Documentation: All legal communications retained for 7 years

General Support & Services

•  Email: support@mahsua.com

•  Phone: [Your Primary Business Number]

•  WhatsApp Business: [WhatsApp Number] (9 AM - 6 PM IST, Monday-Saturday)

•  Response Time: 24-48 hours for support queries

Business Address & Registration

•  Registered Address: [Complete Business Address with Postal Code]

•  Visiting Hours: By appointment only (Monday-Friday, 10 AM - 5 PM)

•  Postal Communications: All legal notices must be sent via registered post

9.2  Grievance Resolution Process

Internal Grievance Handling

•  Level 1: Direct service team resolution (48-72 hours)

•  Level 2: Management review and decision (5-7 business days)

•  Level 3: Senior management final review (10-15 business days)

•  Documentation: All grievances logged and tracked with reference numbers

External Resolution Options

•  Consumer Forums: Client may approach consumer protection forums for service disputes

•  Industry Bodies: Relevant trade association mediation if applicable

•  Regulatory Authorities: Complaints to appropriate regulatory bodies for specific industries

9.3  Emergency Contact Procedures

Critical Issues

 Service Outages: Immediate notification via SMS to registered mobile

 Security Breaches: 24-hour notification via phone and email

 Legal Notices: Immediate acknowledgment and escalation to legal counsel

 Payment Emergencies: Direct contact with accounts team within business hours

After-Hours Support

 True Emergencies Only: Security breaches, legal notices, platform suspensions

 Emergency Contact: [Emergency Phone Number] (charges may apply)

 Response Commitment: 6-12 hours for emergency issues

 Regular Issues: Will be addressed during next business day

10.   ACCEPTANCE & LEGAL BINDING

10.1 Methods of Acceptance

Express Acceptance

•  Written Agreement: Signed copy of terms and conditions

•  Email Confirmation: "I agree to MAHSUA Terms & Conditions" email with date

•  Digital Signature: Electronic signature on terms document

•  Project Proposal Acceptance: Acceptance of proposal containing these terms

Implied Acceptance

•  Payment Made: Any payment for services constitutes acceptance

•  Service Use: Utilizing any MAHSUA services after terms notification

•  Continued Engagement: Ongoing communication regarding service delivery

•  Material Provision: Providing content, access, or materials for project work

10.2 Authority & Representation

Individual Clients

•  Age Requirement: Must be 18+ years with legal capacity to enter contracts

•  Identity Verification: Government-issued photo ID required for projects above ₹10,000

•  Personal Liability: Individual clients personally liable for all obligations

Business Clients

•  Authorized Representatives: Person accepting terms must have authority to bind the business

•  Corporate Documentation: Business registration and authorization letters required

•  Signatory Verification: Board resolution or power of attorney for high-value contracts (₹50,000+)

•  Entity Liability: Business entity primarily liable, with personal guarantees where specified

10.3 Legal Compliance Confirmation

Client Representations & Warranties

By accepting these terms, client represents and warrants:

•  Legal Authority: Full legal authority to enter into this agreement

•  Business Legitimacy: All business information provided is accurate and current

•  Compliance Intent: Will comply with all applicable laws and regulations

•  Material Accuracy: All provided information is true, complete, and not misleading

•  Financial Capacity: Sufficient financial resources to meet payment obligations

Regulatory Compliance

•  Consumer Protection: Agreement complies with Consumer Protection Act, 2019

•  Contract Law: Governed by Indian Contract Act, 1872

•  Digital Transactions: Complies with Information Technology Act, 2000

•  Business Regulations: Adheres to applicable state and central business regulations

11.   ADDITIONAL LEGAL PROVISIONS

11.1 Severability & Enforceability

Severability Clause

•  Invalid Provisions: If any provision is deemed invalid or unenforceable, remainder of terms remain in full effect

•  Modification: Invalid provisions modified to minimum extent necessary to make enforceable

•  Court Interpretation: Courts encouraged to interpret provisions to maximum extent permissible under law

Waiver Provisions

•  No Implied Waiver: Failure to enforce any provision does not constitute waiver of future enforcement

•  Written Waiver Required: All waivers must be in writing and signed by waiving party

•  Limited Scope: Waivers apply only to specific instances, not ongoing obligations

11.2 Entire Agreement & Modifications

Complete Agreement

•  Supersedes Previous: These terms supersede all previous agreements, discussions, and understandings

•  Integrated Document: All terms, conditions, and obligations contained herein

•  Amendment Requirements: Changes only valid if in writing and signed by both parties

Precedence of Documents

1.  Signed Service Agreements: Project-specific contracts take precedence

2.  These Terms & Conditions: General framework for all services

3.  Quotations/Proposals: Specific service details and pricing

4.  Email Communications: Clarifications and additional agreements

11.3 Force Majeure & Suspension

Force Majeure Events

•  Natural Disasters: Earthquakes, floods, cyclones, pandemics, acts of God

•  Government Actions: Emergency declarations, internet shutdowns, regulatory changes

•  Infrastructure Failures: Power outages, internet service failures, data center outages

•  Labor Disputes: Strikes, lockouts, labor shortages affecting service delivery

Force Majeure Procedures

•  Notification: Immediate notice to affected clients within 48 hours

•  Documentation: Reasonable proof of force majeure event

•  Mitigation Efforts: Best efforts to minimize impact and find alternative solutions

•  Timeline Extension: Automatic extension of deadlines by duration of force majeure

Service Suspension Rights

•  Platform Outages: Services dependent on third-party platforms may be suspended

•  Legal Compliance: Suspension if continued service would violate laws or regulations

•  Security Threats: Temporary suspension for cybersecurity incidents or threats

•  Payment Default: Service suspension for non-payment as detailed in payment terms

12.   PRIVACY & DATA PROTECTION

12.1 Data Collection & Usage

Information Collected

•  Personal Data: Name, contact details, business information, payment details

•  Project Data: Content, images, documents, access credentials provided by client

•  Usage Data: Service usage patterns, communication logs, project timelines

•  Technical Data: IP addresses, browser information, device specifications

Data Usage Purposes

• Service Delivery: Primary purpose for providing requested services  

• Communication: Project updates, support, billing, and legal notices  

• Improvement: Service enhancement and quality improvement

• Legal Compliance: Regulatory requirements and dispute resolution

12.2 Data Security Measures

Technical Safeguards

•  Encryption: All sensitive data encrypted in transit and at rest

•  Access Control: Role-based access with multi-factor authentication

•  Backup Systems: Regular encrypted backups with geographic distribution

•  Monitoring: 24/7 security monitoring and incident response

Administrative Safeguards

•  Staff Training: Regular privacy and security training for all personnel

•  Access Policies: Strict need-to-know access policies and regular reviews

•  Incident Response: Documented procedures for data breach response

•  Vendor Management: Due diligence on all third-party service providers

12.3 Data Retention & Deletion

Retention Periods

• Active Projects: Data retained throughout project duration plus 1 year  

• Completed Projects: 3 years retention for legal and reference purposes  

• Financial Records: 7 years retention as required by Indian tax laws

• Legal Disputes: Extended retention until resolution of all related matters

Data Deletion Process

• Client Request: Clients may request data deletion after retention period  

• Automatic Deletion: Systematic deletion of expired data every 6 months  

• Secure Deletion: Multi-pass overwriting and certificate of destruction

• Backup Purging: Removal from all backup systems and archives 

13.   MISCELLANEOUS PROVISIONS

13.1 Communication Standards

Official Communication Channels

•  Primary: Email communication to registered email addresses

•  Secondary: SMS/WhatsApp for urgent notifications

•  Emergency: Phone calls for critical issues requiring immediate attention

•  Legal: Registered post for formal legal notices and disputes

Communication Protocols

•  Business Hours: Monday-Saturday, 9 AM - 6 PM IST

•  Response Times: 24-48 hours for routine matters, 4-6 hours for urgent issues

•  Language: All communications in English or Hindi as client preference

•  Record Keeping: All communications logged and retained per data retention policy

13.2 Assignment & Transfer

MAHSUA Rights

•  Business Transfer: Rights may be assigned in case of business sale or merger  

• Subcontracting: Specific tasks may be subcontracted with client notification  

• Successor Obligations: Assignees bound by all original terms and conditions

Client Restrictions

•  No Assignment: Clients cannot assign rights without written MAHSUA consent

•  Business Changes: Material business changes must be communicated immediately

•  Successor Liability: Client successors bound by original agreement terms

13.3 Relationship Definition

Independent Contractor

•  No Employment: MAHSUA operates as independent contractor, not employee

•  Tax Responsibilities: Each party responsible for own tax obligations

•  Benefits: No employment benefits, insurance, or employee protections

•  Control: Client cannot control MAHSUA's methods, only results

No Partnership

•  Business Relationship: Services relationship only, no partnership or joint venture

•  Liability Limitation: Neither party liable for other's independent business activities

•  Third-Party Representation: Neither party may bind the other to third parties

10.   INDEMNIFICATION & HOLD HARMLESS

10.1 Client Indemnification Obligations

Scope of Client Indemnification

Client agrees to indemnify, defend, and hold harmless MAHSUA, its owner, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or related to:

•  Content Violations: Use of copyrighted, trademarked, or proprietary materials without proper authorization

•  False Information: Providing inaccurate, misleading, or fraudulent business information

•  Legal Violations: Client's violation of applicable laws, regulations, or third-party terms of service

•  Prohibited Activities: Engaging in fake reviews, spam, harassment, or other prohibited practices

•  Third-Party Claims: Claims by client's customers, competitors, or other third parties related to MAHSUA's services

•  Platform Violations: Violations of Google, Facebook, or other platform policies resulting from client's actions

•  Data Misuse: Improper handling, storage, or distribution of data provided by MAHSUA

Indemnification Process

•  Immediate Notice: Client must notify MAHSUA within 48 hours of becoming aware of any potential claim

•  Defense Obligation: Client must provide legal defense or reimburse MAHSUA's defense costs

•  Settlement Authority: MAHSUA has right to participate in defense and approve any settlements

•  Cooperation Required: Client must fully cooperate in defense of any indemnified claims

10.2 MAHSUA Limited Indemnification

MAHSUA's Indemnification Scope

MAHSUA agrees to indemnify Client only for direct claims arising from:

•  IP Infringement: MAHSUA's use of materials that infringe third-party intellectual property rights

•  Confidentiality Breach: Unauthorized disclosure of client's clearly marked confidential information

•  Service Defects: Material defects in deliverables that cause direct financial harm

Limitations on MAHSUA Indemnification

•  Maximum Liability: Limited to 100% of fees paid for the specific project

•  Excluded Claims: No indemnification for consequential, punitive, or speculative damages

•  Client Cooperation: Indemnification void if client fails to cooperate in defense

10.3 Mutual Hold Harmless Provisions

General Hold Harmless

Both parties agree to hold each other harmless from:

•  Independent Business Activities: Each party's separate business operations and decisions

•  Tax Obligations: Each party's respective tax liabilities and compliance requirements

•  Employee/Contractor Issues: Each party's employment or contractor relationship problems

•  Regulatory Compliance: Each party's compliance with industry-specific regulations

11.   CONFIDENTIALITY & NON-DISCLOSURE

11.1 Definition of Confidential Information

Client Confidential Information

• Business Information: Financial data, customer lists, business strategies, marketing plans 

• Technical Information: Proprietary processes, trade secrets, operational procedures 

• Personal Information: Individual contact details, private communications, sensitive documents

• Project Specifics: Unpublished content, internal communications, strategic initiatives

MAHSUA Confidential Information

•  Methodologies: Proprietary processes, workflows, and service delivery methods

•  Pricing: Confidential pricing structures, cost calculations, and profit margins

•  Client Information: Details about other clients and their projects (anonymized case studies excepted)

•  Business Intelligence: Market analysis, competitive intelligence, and strategic planning

11.2 Confidentiality Obligations

Protection Standards

•  Reasonable Care: Both parties must exercise reasonable care to protect confidential information

•  Limited Access: Access restricted to personnel with legitimate need-to-know

•  Secure Storage: Physical and digital security measures for confidential materials

•  Return/Destruction: Confidential information returned or destroyed upon request

Permitted Disclosures

•  Legal Requirements: Disclosure required by law, court order, or government regulation

•  Professional Advisors: Disclosure to attorneys, accountants, or other professional advisors

•  Business Operations: Disclosure necessary for legitimate business operations with appropriate safeguards

•  Prior Written Consent: Any disclosure approved in writing by the disclosing party

11.3 Duration and Survival

Confidentiality Period

•  During Relationship: Throughout entire business relationship

•  Post-Termination: Continues for 5 years after termination of business relationship

•  Perpetual Obligations: Trade secrets and highly sensitive information protected indefinitely

•  Return Requirements: All confidential materials returned within 30 days of relationship termination 

12.   WARRANTIES & REPRESENTATIONS

12.1 MAHSUA Warranties Service Quality Warranties MAHSUA warrants that:

•  Professional Standards: Services performed with reasonable skill and care consistent with industry standards

•  Qualified Personnel: Services delivered by personnel with appropriate skills and experience

•  Original Work: All deliverables will be original work or properly licensed materials

•  Functionality: Deliverables will substantially conform to agreed specifications when delivered

Limited Technical Warranties

•  30-Day Warranty: Deliverables free from material defects for 30 days post-delivery  

• Compatibility: Website deliverables compatible with standard browsers and devices  

• Code Quality: Custom code follows industry best practices and standards

• Documentation: Adequate documentation provided for ongoing maintenance

12.2 Client Warranties Authority and Capacity Client warrants that:

•  Legal Authority: Full legal authority to enter into agreement and bind represented entity

•  Accurate Information: All provided information is true, complete, and not misleading

•  Ownership Rights: Owns or has proper licenses for all materials provided to MAHSUA

•  Compliance Capability: Ability and intention to comply with all agreement terms

Business Legitimacy

•  Legal Operations: Conducts legitimate business operations in compliance with applicable laws

•  Financial Capacity: Sufficient financial resources to meet payment obligations

•  Contact Accuracy: Maintains accurate and current contact information

•  Authorized Representatives: All individuals representing client have proper authorization

12.3 Mutual Disclaimers Warranty Disclaimers Except as expressly stated:

•  No Additional Warranties: No warranties beyond those expressly stated herein

•  As-Is Services: Services provided "as-is" without additional guarantees

•  Third-Party Dependencies: No warranties for third-party platforms or services

•  Result Guarantees: No guarantees of specific business results or outcomes

Industry Standard Disclaimer

Both parties acknowledge that:

•  Technology Limitations: Digital services subject to platform changes and technical limitations

•  Market Variables: Results depend on market conditions and competitive factors

•  Best Efforts: Services provided on best-efforts basis within technical and legal constraints

13.   INSURANCE & RISK MANAGEMENT

13.1 Insurance Requirements

MAHSUA Insurance Coverage

MAHSUA maintains:

•  Professional Liability: Errors and omissions insurance covering service delivery

•  General Liability: Coverage for third-party bodily injury and property damage claims

•  Cyber Liability: Protection against data breaches and cyber security incidents

•  Business Interruption: Coverage for service delivery disruptions

Client Insurance Recommendations

Clients advised to maintain:

•  Business Insurance: General business liability and property coverage

•  Cyber Insurance: Protection against data breaches and online risks

•  Professional Liability: Coverage for client's own professional services (if applicable)

13.2 Risk Mitigation Measures

Technical Risk Management

•  Data Backup: Regular automated backups of client data and project files

•  Security Monitoring: 24/7 monitoring of systems and data access

•  Update Management: Regular security updates and patch management

•  Access Control: Multi-factor authentication and role-based access controls

Business Risk Management

•  Contract Documentation: All agreements properly documented and executed

•  Financial Controls: Advance payment requirements and credit limit monitoring

•  Quality Assurance: Multiple review stages for all deliverables

•  Client Communication: Regular project updates and milestone confirmations 

14.   SOCIAL MEDIA & ONLINE PRESENCE

14.1 Social Media Service Specifications

Included Social Media Services

•  Account Setup: Profile creation and basic optimization for specified platforms

•  Content Creation: Original posts, captions, and basic graphic design

•  Posting Schedule: Predetermined posting frequency as per service package

•  Basic Engagement: Responding to comments and messages during business hours

•  Analytics Reporting: Monthly performance reports with key metrics

Social Media Limitations

•  Platform Dependencies: Services subject to social media platform policies and changes

•  Organic Reach: No guarantees on post reach or engagement rates

•  Algorithm Changes: Platform algorithm updates may affect performance

•  Community Management: Limited to basic interaction, not comprehensive community building

•  Paid Advertising: Social media ads require separate agreement and budget

14.2 Content Guidelines & Approval

Content Creation Process

•  Client Brief: Detailed brief including brand voice, target audience, and objectives

•  Content Calendar: Monthly calendar with proposed posts for client approval  

• Approval Process: Client has 48 hours to review and approve/request changes  

• Revision Limits: Up to 2 revisions per post included in standard service

Content Standards

•  Brand Compliance: All content aligned with client's brand guidelines and values

•  Legal Compliance: Content complies with advertising standards and platform policies  

• Quality Control: Professional quality images, proper grammar, and relevant hashtags  

• Originality: Original content creation with proper attribution for curated content

14.3 Online Reputation Monitoring

Monitoring Scope

•  Review Platforms: Google My Business, Facebook, industry-specific review sites

•  Social Mentions: Brand mentions across major social media platforms

•  News Monitoring: Relevant news articles and press mentions

•  Competitor Analysis: Periodic monitoring of competitor online reputation

Response Protocol

•  Positive Reviews: Professional thank-you responses within 24 hours

•  Negative Reviews: Diplomatic, solution-oriented responses within 24-48 hours

•  Crisis Management: Immediate notification to client for significant reputation threats

•  Escalation Process: Client involvement required for complex or legal issues

15.   EDUCATIONAL SERVICES DETAILED FRAMEWORK

15.1 Free Educational Resources

Available Free Resources

• Study Materials: Educational presentations, infographics, and study guides 

• Blog Content: Regular educational blog posts on relevant topics 

• Templates: Basic templates for common educational needs

• Webinar Content: Occasional free webinars on educational topics

Usage Rights for Free Resources

•  Personal Use: Free for individual educational and personal use

•  Attribution Required: Credit to MAHSUA required for any sharing or distribution

•  No Commercial Use: Commercial use requires separate licensing agreement

•  No Redistribution: Cannot be repackaged or sold by users

15.2 Paid Educational Services

Custom Content Development

•  Test Papers: Subject-specific test papers with answer keys and marking schemes

•  Study Guides: Comprehensive study materials for specific courses or exams

•  Curriculum Development: Complete curriculum design for educational institutions

•  Assessment Tools: Custom quizzes, assignments, and evaluation rubrics

Quality Standards for Educational Content

•  Subject Matter Expertise: Content developed by qualified subject matter experts

•  Curriculum Alignment: Materials aligned with relevant educational standards

•  Age Appropriateness: Content suitable for specified age groups and educational levels

•  Factual Accuracy: All information verified and fact-checked before delivery

15.3 Educational Service Limitations

Academic Integrity

•  No Assignment Completion: MAHSUA does not complete assignments for students

•  Study Support Only: Services limited to providing study materials and guidance

•  Original Work: All content is original and does not constitute academic dishonesty

•  Educational Purpose: Services intended to support learning, not replace it

Professional Boundaries

•  No Tutoring: Individual tutoring services not provided unless specifically contracted

•  No Accreditation: MAHSUA is not an accredited educational institution

•  No Certification: Cannot provide official certifications or academic credentials

•  Supplementary Only: Services supplement but do not replace formal education

FINAL ACCEPTANCE CONFIRMATION

Client Acknowledgment Statement

By making payment, using our services, or engaging with MAHSUA in any service capacity, you confirm and agree to the following:

1.  Complete Understanding: You have read, understood, and agree to be bound by these Terms & Conditions in their entirety

2.  Legal Authority: You have the legal authority to enter into this agreement on behalf of yourself or your organization

3.  Accurate Information: All information provided is true, complete, and accurate to the best of your knowledge

4.  Legal Compliance: You will comply with all applicable laws, regulations, and third-party terms of service

5.  Payment Obligations: You acknowledge and accept all payment terms, including advance payments and late fees

6.  Service Limitations: You understand the scope of services and acknowledge all disclaimers and limitations

7.  Dispute Resolution: You agree to the structured dispute resolution process outlined herein

8.  Privacy Consent: You consent to data collection, processing, and retention as described in privacy provisions

9.  Communication Agreement: You agree to communicate through official channels and respond within required timeframes

10.  Ongoing Obligations: You understand that certain obligations continue beyond project completion

Effective Date & Version Control

 Current Version: 1.0

 Last Updated: [03/06/2025]

 Effective Date: [03/06/2025]

 Previous Versions: Available upon request for reference purposes

 Next Review: Terms reviewed and updated annually or as required by law/business needs

Legal Binding Declaration

This document constitutes the complete and exclusive statement of the agreement between MAHSUA and the Client, superseding all prior negotiations, representations, or agreements relating to the subject matter herein. These terms are legally binding and enforceable under Indian law.

Document Prepared: [Current Date]

Version: 2.0 - Comprehensive Framework

Status: Ready for Legal Review and Implementation

PROTECTIVE BENEFITS FOR SOLE PROPRIETOR

Why This Framework Protects MAHSUA:

1.  Financial Protection:

 Advance payments reduce non-payment risk

 Clear late payment penalties with legal interest rates  Liability caps prevent excessive damage claims

 Multiple payment options accommodate different client types

2.  Legal Safeguards:

 Comprehensive disclaimers for AI and technology risks  Clear intellectual property ownership rules

 Force majeure protections for uncontrollable events

 Structured dispute resolution avoiding expensive litigation

3.  Operational Clarity:

 Detailed service definitions prevent scope creep

 Client obligation framework ensures proper cooperation

 Clear termination procedures protect ongoing relationships

 Professional communication standards maintain business relationships

4.  Compliance Assurance:

 Consumer Protection Act compliance for Indian market  Privacy and data protection provisions

 Platform policy compliance for digital services

 Tax and regulatory compliance for sole proprietorship

Implementation Recommendations:

1.  Website Integration: Add prominent link to terms with checkbox acceptance for new clients

2.  Invoice Inclusion: Reference terms in all invoices and proposals above ₹10,000

3.  Email Signatures: Include terms link in all business email signatures

4.  Client Onboarding: Email terms to all new clients with read receipt confirmation

5.  Annual Review: Update terms annually and notify existing clients per update procedures

Emergency Contacts & Support:

For urgent legal matters or contract interpretation questions, consult with a qualified Indian contract attorney specializing in small business and digital services law.